Well-Deserved Praise for HP

I know that just under a week ago I put up a post praising HP for their amazing customer service, but I thought that I’d say one more thing – These guys are totally deserving of my business, and I’ll definitely recommend them over any other PC retailer.

I’m sitting here on my compy, after getting it back on Saturday. Now, I received the box from HP on Tuesday of last week, mailed it through FedEx on Wednesday afternoon, and on Friday got a note on my door that it was at FedEx, ready for pick-up. My first thought was that there must have been some kind of mistake, and that they’d returned my compy because of some mailing error. Imagine my surprise when I found my computer completely fixed, along with a new keyboard and touchpad strip, all with a three-day turnaround time!

They had originally told me that they were going to have it back to me in a week, and I was okay with that, but with this, HP’s got my loyalty. Here’s a company that still knows the true power of business, that of treating the customer like a real person, and not just another stat on the financial statement.

HP, you guys rock!

- Kyle

~ by Karratti on Tuesday, 22 January, 2008.